DO YOU EXPEDITE SHIPPING?

Unfortunately, due to delays dealing with COVID-19 we are no longer offering expedited shipping at this time.

DOES MY ORDER QUALIFY FOR FREE SHIPPING?

Shipping is free on domestic orders $50.00 or more!

I THINK MY PACKAGE IS LOST OR STOLEN?

Fawn Design is not responsible for lost or stolen packages. If you think your package is lost or stolen, please contact the shipping carrier. (refer to your tracking number to determine which delivery service to contact). Or if you purchased the Guardia1 shipping warranty, please reach out to our customer service at hello@fawndesign.com for instructions + information on how to file a claim.

*Please note: All replacements processed through filing a claim with Guardia1 are not eligible for return/refund. *

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Once you complete your purchase, you will receive an email confirming the details of your order. Please allow 2-3 business days for fulfillment to be completed. Your location will determine the timeframe for delivery. Typically US orders take an estimated 3-5 business days to deliver. International orders can take up to 30 business days to deliver.

WHAT ARE YOUR SHIPPING POLICIES?

Please allow 2-3 business days for our fulfillment team to process the order. This means after your order is placed it will be shipped in 2-3 business days. Your location will determine the timeframe for delivery. Typically US orders take an estimated 3-5 business days to deliver. International orders can take up to 30 business days to deliver. Business days are Monday-Friday. Once your order ships you will receive an email with tracking information. US orders ship USPS, UPS or FedEx. International orders ship DHL, FedEx, or USPS Priority International.

WHERE IS MY TRACKING NUMBER?

Once your bag is ready to ship and be picked up by our shipping carrier, you will get a tracking number sent to your email you used at checkout. Please allow 24 hours or so for your tracking number to update in their system. If you did not receive a tracking number, make sure to check your spam or junk folder in your email. Also, make sure to check the correct email you account you used at checkout. Many people have two or three accounts and can sometimes forget which account they used. If you still did not get a tracking number, chances are your email address was entered incorrectly at checkout. Please email customer service to have your email updated and your shipping confirmation email resent to you! For any other inquiries, please email us at hello@fawndesign.com.Β