ORDERS
Where is my order?
You can find the status of your shipment by clickign through to your order here.
You can also find your order confirmation email and you can click through to the status page there and track your shipment.
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. If you don't see your country at checkout, let us know and we'll get you taken care of.
How long will it take to get my order?
Once you complete your purchase, you will receive an email confirming the details of your order. Please allow 1-2 business days for fulfillment to be completed. Your location will determine the timeframe for delivery. Typically US orders take an estimated 3-7 business days to deliver. International orders can take up to 21 business days to deliver.
How can I get in contact with you?
You can contact us at hello@fawndesign.com! We will be happy to assist you.
Do you honor price adjustments?
A ONE-TIME PRICE ADJUSTMENT PER ITEM WILL BE HONORED WHEN ITEMS ARE PURCHASED AT FULL RETAIL PRICE AND THE MERCHANDISE (OF THE SAME STYLE, COLOR, AND SIZE) IS DISCOUNTED WITHIN 7 DAYS OF THE ORIGINAL PURCHASE DATE. FOR EXAMPLE-
If you purchased something on Tuesday, you have until the following Tuesday (7 days later) to notify us regarding your request for a price adjustment.
*Items purchased with a promo code or discount code are not eligible for price adjustments. Price adjustments are not provided during our planned sales: Un-Black Friday (our version of Black Friday) Spring/Mother's day or Cyber Monday sales.
*If your order qualifies for a price adjustment, please email Fawn Design Customer Service at hello@fawndesign.com
When is your next sale?
Follow us on social and subscribe to our newsletter for any promotions! We always send out a newsletter prior to the sale with all the details and important information! So make sure you are signed up! We do have "flash sales" a few times throughout the year that are not on our calendar. Occasionally we will have a warehouse sale or pop up shop in local areas around Utah. We will always update our customers through social media on details of the event.
Can I change or cancel my order?
Customers can cancel their order if they request to do sobefore their order is fulfilled. Once the order is fulfilled and on its way, we cannot cancel an order and the regular return process will be required. For customer security, we cannot edit, add or remove items to an order that has already been placed. If you want to add extra items, you will need to order them separately. If you need to update your address or email on an order, please email hello@fawndesign.com right away to make the change. Please be aware, if your order has already been fulfilled, we will not be able to make changes/corrections to the address. We highly recommend double checking all info entered at checkout.
RETURNS & EXCHANGES
How can I start a return or exchange?
In the event that your purchase does not exceed your expectations, please click here to start a return or exchange.
What is your return policy?
Sometimes things don't work out quite the way you expected, and that's okay! Here is what to expect if you change your mind about your Fawn Design bag. Merchandise may be returned as long as we receive itwithin 30 daysof purchase and you are located in the US.
All items must be in brand new condition, in the state you received them and returned with the original liner + duster. We maintain high quality standards and ensure a level of integrity for customers who may purchase a returned item. Therefore, we cannot accept anything that has been used. We reserve the right to reject the return and will have to send it back to you.
Can I return a final sale/outlet item?
Outlet items are final sale and unfortunately, no returns can be accepted.
Can I return a bundle?
Yes, however all items within the bundle must be returned together in unused/new condition in order to get your refunded.
*No single items will be accepted.
Can I exchange my product for another color?
Yes, as long as it is within our 30 day exchange window! You can start that process here.
SHIPPING
Do you offer free shipping?
Yes! Shipping is free on domestic orders $195 or more!
What do I do if I think my shipment is lost or stolen?
Fawn Design offers Shipping Protection with every US purchase to protect our customers in the event your package is damaged, stolen or lost in transit. If you purchased this service and need claim assistance, you can email us at hello@fawndesign.com, or submit a claim on your own HERE
Please note: Shipping Protection claims must be filed within 30 days of purchase date.
Fawn Design is not liable for lost or stolen packages if you opt out of the Shipping Protection benefit.
Where is my tracking number?
Once your bag is ready to ship and be picked up by our shipping carrier, you will get a tracking number sent to your email you used at checkout. Please allow 24 hours or so for your tracking number to update in their system. If you did not receive a tracking number, make sure to check your spam or junk folder in your email. Also, make sure to check the correct email you account you used at checkout. Many people have two or three accounts and can sometimes forget which account they used. If you still did not get a tracking number, chances are your email address was entered incorrectly at checkout. Please email customer service to have your email updated and your shipping confirmation email resent to you! For any other inquiries, please email us at hello@fawndesign.com.
PRODUCT
How do I care for my bag?
Our bags are made of premium high quality faux leather, which means any spills can be wiped down with a damp cloth or wipe. Please use only alcohol free products. If the inside lining is also faux leather, it can be wiped down as well. Our faux leather products are water resistant but not waterproof meaning you cannot submerge the product in liquid (example: washing machine). Did you know the inside can be pulled out for easy cleaning? I know, so cool!
You are out of stock on an item. Do you have a waitlist or can I preorder?
Yes! We have a waitlist and in some situations allow for pre-ordering. Check out the product page and see what your options are or reach out to us if you still have questions.
What material are Fawn Design bags made from?
Unless otherwise noted our bags are made from premium faux leather.