FAQ

I sent an email to info@fawndesign.com how long does it take to hear a reply?
We receive a high volume of emails each day. Your email will be answered in the order it was received. Please allow 3-5 business days for a reply. Sending another email before you are responded to will put your email to the end of the line so please be patient.

My bag color is not what I expected may I exchange it?
Please refer to the information section of the site and look under Exchange for our policies.

Do you accept returns?
Of course. Please refer to the Information section of the site and look under Returns.

Do Fawn Design bags come with a Warranty?
Yes they do. Please refer to our information section of our website under Warranty.

I seem to have a problem with my bag, who can I contact?
If you have any questions or concerns, please email info@fawndesign.com

How do I sign up for your newsletter?
Please go to our homepage for our newsletter sign up box.

What material are Fawn Design bags?
Unless otherwise noted our bags are made from faux leather.

I see you are out of stock. Do you have a waitlist or ability to pre-order?
Unfortunately, we currently do not have a waitlist. You can however sign up for our newsletter that will notify you when products are back in stock. We also do not currently offer pre-orders.


How do I care for my Fawn Design bag?
Our bags are faux leather, that means any spills can be wiped down with a damp cloth or wipe. Please use only alcohol free products. The inside lining is also faux leather and can be wiped down as well. Bag is waterproof but do not submerge bag in liquid.

What form of payment do you accept?
We accept all major credit cards and Paypal.

I live outside the US, do you ship internationally?
Yes, we ship all over the world.

When can I expect to receive my bag after purchase?
Please refer to the information section of our site under Shipping Policies.

Do you offer wholesale?
We are in the beginning stages of wholesale, if you are interested in wholesale please email info@fawndesign.com subject: Wholesale.

I have a blog and would love to collaborate! Who should I contact?
For all collaborations please email collaborations@fawndesign.com

Do you take custom orders?
We do not take custom orders.

How do I stay up to date on new products from Fawn Design?
Please sign up for our newsletter on our homepage and follow us on social media for the most up to date updates.
Holiday Sale Dec. 7th

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