For customer service please email us at firstname.lastname@example.org
For all Media and Press inquiries as well as blogger collaborations please contact our PR rep, Lacey Bates at LWB Public Relations email@example.com
FAWN DESIGN POLICIES:
Please allow 3-5 business days for your item(s) to ship. This means after your order is placed it will be sent out in 3-5 business days, then depending on location will determine the amount of shipping days. Typically US orders shipping takes an estimated 1-3 business days. International is estimated 8-10 business days. Business days are Monday-Friday. Once your purchase ships you will receive tracking information by email to the email used to place order. All orders ship USPS Priority Mail.
If you are unsatisfied with you purchase and would like to do a return please email firstname.lastname@example.org to receive a return number and instructions on sending your purchase back within 30 days of receiving your item(s).
Package must have original purchase receipt. Buyer will bear shipping costs. Once unused item(s) are received and inspected, refund will be issued. Please allow 7-10 business days for return funds to appear. There will be a $5 restocking fee with all returns.
International order are all FINAL SALE.
If you would like to exchange your item(s) for a different color please purchase the one you would like to guarantee availability. Then follow the instructions under Return Policy to return your original unwanted purchase. Buyer will bear shipping costs. A $5 restocking fee will apply.
All international orders are FINAL SALE. Once purchase has shipped you will receive the customs number by email used for purchase.
For all international orders the ship-to recipient will be responsible for the price of shipping plus any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government.
Fawn Design Warranty
Fawn Design Bags come with a 90 day limited warranty. We take great pride in designing and creating high quality products that are constructed with both style and function in mind.
Our warranty covers hardware and/or defects on items purchased through Fawn Design’s website or an authorized dealer.
If you are experiencing an issue with one of your Fawn Design products, simply send us an email to email@example.com
Please note that our warranty does not cover wear and tear due to normal, proper use of product, nor does it cover accidents, spills, scratching off of faux leather or defects created from self- or third-party repairs or alterations. All items purchased through an unauthorized retailer, a secondhand-seller are also not covered under our warranty.
If you have any questions or concerns please email customer service at firstname.lastname@example.org
We currently do not offer same day or next day shipping. We are sorry for the inconvenience.
Fawn Design is not responsible for lost or stolen packages. If you think your package is lost or stolen please contact your local post office.
If you receive a bag damaged please email email@example.com as soon as possible and we will take care of it as soon as possible.