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Shipping Policy
 
We are currently shipping USPS Priority! 
Please allow 2-4 business days for your item(s) to ship. This means after your order is placed it will be processed and sent out in 2-4 business days, then depending on location will determine the amount of shipping days. Typically US orders take an estimated 3-5 business days shipping. International is estimated 8-10 business days. Business days are Monday-Friday. Once your purchase ships you will receive tracking information by email to the email used to place the order. US orders ship USPS. International orders ship USPS Priority Mail. As of right now we do not have additional options for expedited shipping services.
 

Return Policy 

We accept returns for unused items within 30 days from date of purchase. If returned item is received used or damaged, your return will be rejected and no refund will be issued. If a return is rejected your order will be shipped back to you.

If you are unsatisfied with you purchase and and would like to return an unused product please start your return by emailing hello@fawndesign.com
 
Once unused item(s) are received and inspected, refund will be issued excluding the price of the return label. Please allow 7-10 business days for return funds to be processed.
 
International order are all FINAL SALE.
 
 
Orders/Purchases
If your order fully processed, you will receive an email from Fawn Design confirming your purchase along with order details. Please make sure to double check your info when checking out so the order confirmation email and product go to the right places. Please allow 2-4 days for fulfillment to be completed. If you do need to make changes to an order, please email customer service at hello@fawndesign.com as quickly as possible.

Please be aware that any order changes may not be fully completed if your order has already been fulfilled. For customer protection, Fawn Design will not be able to add or remove any items from an order that has already been processed. If you are wanting to add an item you missed, you will need to place a separate order for that item. Any item not wanted can be returned through our standard return process.

 

Exchange Policy 

If you would like to exchange your item(s) for a different color please purchase the one you would like to guarantee availability. Then email our customer service team at, hello@fawndesign.com
 
Pricing
 
All prices listed on our website are in United States Dollars. Exchange rates will vary depending on the country you are located in.
 
International Orders
 
All international orders are FINAL SALE. Once purchase has shipped you will receive the customs number by email used for purchase. 
For all international orders the ship-to recipient will be responsible for the price of shipping plus any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government.
 
Fawn Design Warranty
 
Fawn Design Bags come with a 90 day limited warranty. We take great pride in designing and creating high quality products that are constructed with both style and function in mind. For all warranty claims proof of purchase is required. This includes gifted items. 

Our warranty covers hardware and/or defects on items purchased through Fawn Design’s website or an authorized dealer.

If you are experiencing an issue with one of your Fawn Design products, simply send us a message (click on the help or chat icon on the bottom right of the website.)

Please note that our warranty does not cover wear and tear due to normal, proper or improper use of product, nor does it cover accidents, spills, scratching off of faux leather and hardware or defects created from self- or third-party repairs or alterations. All items purchased through an unauthorized retailer, a secondhand-seller are also not covered under our warranty.
Warranty is also not valid on products won through promotional giveaways.
Due to Buy, Sale, Trade pages defective bags will only be replaced to the original owner or purchaser. 
 
If you have any questions or concerns please contact us by email at, hello@fawndesign.com
 
We currently do not offer same day or next day shipping. We are sorry for the inconvenience.
 
Fawn Design is not responsible for lost or stolen packages. If you think your package is lost or stolen please contact your local post office. 
 
If you receive a bag damaged please contact us as soon as possible and we will take care of it quickly!

our story

Fawn Design

Jenny Wecker, founder and CEO of Fawn Design, has always embodied an entrepreneurial spirit. When Jenny was five years old, her mom—a talented seamstress—taught her how to sew and gave Jenny her first sewing machine. At that young age, Jenny would spend hours designing and sewing clothes for herself, her dolls, and even the family dog. Little did Jenny know that her love of sewing would one day lead to a woman’s lifestyle brand and a booming bag business. 

In her early 20s, Jenny was working as a dental hygienist, living in a one-bedroom apartment with her husband, Cole, and pregnant with their first daughter. After a friend mentioned that she couldn’t find a diaper bag she liked, a light bulb went off for Jenny and she got the idea to make a different kind of diaper bag—one that was as fashionable as it was functional. She designed the bag with a minimal, modern shape, an easy-to-open half-round zipper top, and comfortable backpack straps. She chose premium faux leather, which offers a luxe look but is animal-friendly and easy to clean, and added stylish gold hardware details.

When Jenny sat down at her sewing machine and made the first stitches on that bag, she was stitching together the beginning of the brand’s signature style: the Fawn Design Original Bag. The bag was a huge hit with Jenny’s friends, and she was bombarded with requests for more. And with that, Fawn Design was born. 

Flash forward a few years, and the lineup of signature Fawn Design bags now includes the Original, Mini, Tote, Weekender, Drawstring Bag, Circle Bag, Fawny Pack, and an array of accessories from keychains to stroller hooks. The Fawn Design brand continues to grow: New products are always in the works and new colors are released twice a year as limited-edition Fall/Winter and Spring/Summer collections. Jenny no longer sews each bag by hand—as she did late into the night, every night, during her first year of business—but her original designs and her focus on quality and attention to detail remain.

Today, all Fawn Design bags are ethically produced in China by a team of women and mothers, much like ourselves. Fawn Design bags are made of high-quality polyurethane faux leather with no BPA, PVC, or lead. 

Between raising her two young daughters and running Fawn Design, Jenny’s days are full of love, gratitude, and hard work as she balances her role as a mom and a business owner. She pours her heart into every aspect of Fawn Design, from customer service to new product launches. She continues to focus on making innovative products that are accessible to women all over the world. Her mission with Fawn Design is to empower women from every walk of life and to create products that embrace and celebrate every stage of womanhood.

our customer

Embrace every moment

Our customer is a modern, effortless woman who embodies a sense of personal style, a passionate spirit, and a curiosity for travel and adventure. She wants to live life to the fullest and embrace every moment. She spends her days juggling many different roles—mom, wife, boss, friend—but she isn’t defined by any of them. Maintaining her unique identity and style are important to her. She spends a lot of time caring for her loved ones and the people around her, but she knows how important it is to also take care of herself. To her, Fawn Design is a bright spot in her day and a place where she can shine—a place where she can be herself, feel her best, get inspired, and feel supported.

Fawn Design offers her a sense of belonging and a sense of self-worth.