For customer service please email us at firstname.lastname@example.org
We ask for 24-48 hours for a response on business days (Monday-Friday). Emails are answered in the order they are received. If you send another email before receiving a reply your email will be pushed to the end of the line! We promise we will be in touch with you!
For all Media and Press inquiries please contact our PR rep, Lacey Bates at LWB Public Relations email@example.com
FAWN DESIGN POLICIES:
Please allow 2-4 business days for your item(s) to ship. This means after your order is placed it will be sent out in 2-4 business days, then depending on location will determine the amount of shipping days. Typically US orders take an estimated 3-5 business days shipping. International is estimated 8-10 business days. Business days are Monday-Friday. Once your purchase ships you will receive tracking information by email to the email used to place order. US orders ship UPS Surepost. International orders ship USPS Priority Mail. As of right now we do not have additional options for expedited shipping services.
If you are unsatisfied with you purchase and would like to do a return please start your return by clicking here to receive a return number and instructions on sending your purchase back within 30 days of receiving your item(s).
Package must have original purchase receipt. Buyer will bear shipping costs. Once unused item(s) are received and inspected, refund will be issued. Please allow 7-10 business days for return funds to appear.
International order are all FINAL SALE.
If you would like to exchange your item(s) for a different color please purchase the one you would like to guarantee availability. Then follow the instructions under Return Policy to return your original unwanted purchase. Buyer will bear shipping costs.
All prices listed on our website are in United States Dollars. Exchange rates will vary depending on the country you are located in.
All international orders are FINAL SALE. Once purchase has shipped you will receive the customs number by email used for purchase.
For all international orders the ship-to recipient will be responsible for the price of shipping plus any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government.
Fawn Design Warranty
Fawn Design Bags come with a 90 day limited warranty. We take great pride in designing and creating high quality products that are constructed with both style and function in mind.
Our warranty covers hardware and/or defects on items purchased through Fawn Design’s website or an authorized dealer.
If you are experiencing an issue with one of your Fawn Design products, simply send us an email to firstname.lastname@example.org
Please note that our warranty does not cover wear and tear due to normal, proper use of product, nor does it cover accidents, spills, scratching off of faux leather or defects created from self- or third-party repairs or alterations. All items purchased through an unauthorized retailer, a secondhand-seller are also not covered under our warranty.
Warranty is also not valid on products won through promotional giveaways.
Due to Buy, Sale, Trade pages defective bags will only be replaced to the original owner or purchaser.
If you have any questions or concerns please email customer service at email@example.com
We currently do not offer same day or next day shipping. We are sorry for the inconvenience.
Fawn Design is not responsible for lost or stolen packages. If you think your package is lost or stolen please contact your local post office.
If you receive a bag damaged please email firstname.lastname@example.org as soon as possible and we will take care of it as soon as possible.