Product and Ordering FAQ

We don't offer exchanges. If you would like to exchange your item(s) for a different color please purchase the one you would like to guarantee availability. Then start a return at https://fawn-design.returnly.com. 

Of course. Please start a return here https://fawn-design.returnly.com. 

Yes they do.

Fawn Design Bags come with a 90 day limited warranty. We take great pride in designing and creating high quality products that are constructed with both style and function in mind.

Our warranty covers hardware and/or defects on items purchased through Fawn Design’s website or an authorized dealer.

If you are experiencing an issue with one of your Fawn Design products, simply send us a message (scroll to the bottom of this page).

Please note that our warranty does not cover wear and tear due to normal, proper use of product, nor does it cover accidents, spills, scratching off of faux leather or defects created from self- or third-party repairs or alterations. All items purchased through an unauthorized retailer, a secondhand-seller are also not covered under our warranty. Warranty is also not valid on products won through promotional giveaways.

Due to Buy, Sale, Trade pages defective bags will only be replaced to the original owner or purchaser. 

Unless otherwise noted our bags are made from faux leather.

Unfortunately, we currently do not have a waitlist. You can however sign up for our newsletter that will notify you when products are back in stock. We also do not currently offer pre-orders.

Our bags are faux leather, that means any spills can be wiped down with a damp cloth or wipe. Please use only alcohol free products. The inside lining is also faux leather and can be wiped down as well. Bag is waterproof but do not submerge bag in liquid.

If you have any questions or concerns, please click here to contact us.

For contact and collaboration questions click here.

For shipping and payment questions click here.

For any other inquiries, please email us at info@fawndesign.com

 

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