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A ONE-TIME PRICE ADJUSTMENT PER ITEM WILL BE HONORED WHEN ITEMS ARE PURCHASED AT FULL RETAIL PRICE AND THE MERCHANDISE (OF THE SAME STYLE, COLOR, AND SIZE) IS DISCOUNTED WITHIN 7 DAYS OF THE ORIGINAL PURCHASE DATE. FOR EXAMPLE-

If you purchased something on Tuesday, you have until the following Tuesday (7 days later) to notify us regarding your request for a price adjustment.

*Items purchased with a promo code or discount code are not eligible for price adjustments. Price adjustments are not provided during our planned sales: Un-Black Friday (our version of Black Friday) Spring/Mother's day or Cyber Monday sales.

*If your order qualifies for a price adjustment, please email Fawn Design Customer Service at hello@fawndesign.com

Fawn Design is not responsible for lost or stolen packages. If you think your package is lost or stolen, please contact the shipping carrier. (refer to your tracking number to determine which delivery service to contact). Or if you purchased the Guardia1 shipping warranty, please reach out to our customer service at hello@fawndesign.com for instructions + information on how to file a claim.

*Please note: All replacements processed through filing a claim with Guardia1 are not eligible for return/refund. *

Once you complete your purchase, you will receive an email confirming the details of your order. Please allow 2-3 business days for fulfillment to be completed. Your location will determine the timeframe for delivery. Typically US orders take an estimated 3-5 business days to deliver. International orders can take up to 30 business days to deliver.

Please allow 2-3 business days for our fulfillment team to process the order. This means after your order is placed it will be shipped in 2-3 business days. Your location will determine the timeframe for delivery. Typically US orders take an estimated 3-5 business days to deliver. International orders can take up to 30 business days to deliver. Business days are Monday-Friday. Once your order ships you will receive an email with tracking information. US orders ship USPS, UPS or FedEx. International orders ship DHL, FedEx, or USPS Priority International.

Once your bag is ready to ship and be picked up by our shipping carrier, you will get a tracking number sent to your email you used at checkout. Please allow 24 hours or so for your tracking number to update in their system. If you did not receive a tracking number, make sure to check your spam or junk folder in your email. Also, make sure to check the correct email you account you used at checkout. Many people have two or three accounts and can sometimes forget which account they used. If you still did not get a tracking number, chances are your email address was entered incorrectly at checkout. Please email customer service to have your email updated and your shipping confirmation email resent to you! For any other inquiries, please email us at hello@fawndesign.com.

We have two seasonal sales that are always on our calendar. One in the Spring which takes place around Mothers Day, and the other in November around the holiday season. We always send out a newsletter prior to the sale with all the details and important information! So make sure you are signed up! We do have "flash sales" a few times throughout the year that are not on our calendar. Occasionally we will have a warehouse sale or pop up shop in local areas around Utah. We will always update our customers through social media on details of the event.

** Sale's and discounts can not be applied to previous or future purchases.**

Our bags are made from a durable high quality faux leather. However, the material like any, can be damaged with use. We always recommend being careful around rough or sharp objects and surfaces. Any damage to faux leather during use is not covered under the Fawn Design warranty. This includes scratches, wear and peeling of faux leather.

Customers can cancel their order if they request to do so before their order is fulfilled. Once the order is fulfilled and on its way, we cannot cancel an order and the regular return process will be required. For customer security, we cannot edit, add or remove items to an order that has already been placed. If you want to add extra items, you will need to order them separately. If you are needing to update your address or email on an order, please email customer service to make the change. Please be aware that if you order has already been fulfilled, address changes will not be able to be corrected. We highly recommend double checking all info entered at checkout.

Tough zipper? This is very common with brand new bags that have never been used. We use high quality metal zippers that may not be smooth at first. If you are experiencing a difficult zipper, try slowly zipping it open and closed several times to get the zipper worked in.

Is your zipper not all the way flush against the end like it should be? Don’t worry, nothing is wrong. Simply pull the zipper all the way open, + then all the way closed a few times and, that should do the trick.

Still having issues? Please email customer service for more info!

Sometimes during everyday use the zipper pull can become loose. Don’t worry, the zipper is not broken and a new pull can be easily put back on.

If you still have the zipper pull, you can easily reattach it to the zipper head by sliding the pull back on and then lightly clamp the zipper head closed (using a pair of pliers and a soft cloth) just enough to narrow the opening and prevent the pull from sliding off and on.

If you have lost your zipper pull, please email customer service at hello@fawndesign.com and we will send you a new one!

Our bags are made of vegan faux leather, which means any spills can be wiped down with a damp cloth or wipe. Please use only alcohol free products. The inside lining is also faux leather and can be wiped down as well. Our faux leather products are water resistant but not waterproof meaning you cannot submerge the product in liquid (example: washing machine). Did you know the inside can be pulled out for easy cleaning? I know, so cool!

Yes they do. Fawn Design Bags come with a 90 day limited warranty. We take great pride in designing and creating high quality products that are constructed with both style and function in mind. Our warranty covers hardware and/or defects on items purchased through Fawn Design’s website or an authorized dealer.

If you are experiencing an issue with one of your Fawn Design products, simply send us a email at hello@fawndesign.com.

Please note: Our warranty does not cover wear and tear due to normal, proper use of product, nor does it cover accidents, spills, scratching, peeling, rubbing off of faux leather, final sale items, or defects created from self- or third-party repairs or alterations. All items purchased through an unauthorized retailer, a secondhand-seller or products won through promotional giveaways/influencer campaigns are also not covered under our warranty. Due to Buy, Sale, Trade pages defective bags will only be replaced to the original owner or purchaser.

We don't offer straight across exchanges because our products tend to sell out quickly. If you would like to exchange your item(s) for a different color please purchase the one you would like to guarantee availability. Then email our customer service team to start your return at, hello@fawndesign.com. Keep in mind we must receive your return within 30 days of purchase in order for your return to be authorized.

Installments by Afterpay allows you to purchase in four equal installments, due every 2 weeks. For example, if you purchase an item for $200, you pay 4 installments of $50. There is no additional cost to use Installments by Afterpay as long as you pay on time. All of your payments are interest free and you will receive your order right away.

The carrier rates for international shipping are very high at this time. Unfortunately, there is not a way around that for us right now. We charge a flat international shipping fee of $29.99 USD.

We are continually trying to figure out ways we can make international shipping more affordable for our customers.

All pricing on our site is in US Dollars. For all international orders the ship-to recipient will be responsible for the price of shipping plus any taxes or customs duties incurred. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery, as this is something your country assigns. For questions regarding customs fees we suggest contacting your local government.

Once the order has shipped, you will receive an email with the tracking information.

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