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Shipping Information

Currently, we are using UPS Surepost for our shipping carrier. The default shipping method is our standard shipping timeframe of 3-6 business days shipping, not including fulfillment time. Need your bag sooner? UPS Surepost does allow for upgraded shipping for a fee. Fawn Design does not handle any upgrades for expedited shipping. If you are wanting to upgrade shipping, you will need to reach out to UPS Surepost with your tracking number handy in order to upgrade.

Fawn Design is not responsible for lost or stolen packages. If you think your package is lost or stolen please contact your local post office.  

Yes, we ship worldwide. Unfortunately, the carrier rates for international shipping are very high at the moment and unfortunately there is not a way around it for us at the moment. We are continually trying to figure out ways we can make international shipping more affordable.

If your order fully processed, you will receive an email from Fawn Design confirming your purchase along with order details. Please make sure to double check your info when checking out so the order confirmation email and product go to the right places. Please allow 1-2 days for fulfillment to be completed. If you do need to make changes to an order, please email customer service as quickly as possible.   Please be aware that any order changes may not be fully completed if your order has already been fulfilled. For customer protection, Fawn Design will not be able to add or remove any items from an order that has already been processed. If you are wanting to add an item you missed, you will need to place a separate order for that item. Any item not wanted can be returned through our standard return process. Please allow 2-4 business days for your item(s) to ship. This means after your order is placed it will be sent out in 2-4 business days, then depending on location will determine the amount of shipping days. Typically US orders take an estimated 3-5 business days shipping. International is estimated 8-10 business days. Business days are Monday-Friday. Once your purchase ships you will receive tracking information by email to the email used to place order. US orders ship UPS Surepost. International orders ship USPS Priority Mail. As of right now we do not have additional options for expedited shipping services.

Once your bag is ready to ship and be picked up by our shipping carrier, you will get a tracking number sent to your email you used at checkout. Please allow 24 hours or so for your tracking number to update in their system.

If you did not receive a tracking number, make sure to check your spam or junk folder in your email. Also, make sure to check the correct email you account you used at checkout. Many people have two or three accounts and can sometimes forget which account they used. If you still did not get a tracking number, chances are your email address was entered incorrectly at checkout. Please email customer service to have your email updated and your shipping confirmation email resent to you!

For any other inquiries, please email us at info@fawndesign.com. 

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