Currently, we are using UPS Surepost for our shipping carrier. The default shipping method is our standard shipping timeframe of 3-6 business days shipping, not including fulfillment time. Need your bag sooner? UPS Surepost does allow for upgraded shipping for a fee. Fawn Design does not handle any upgrades for expedited shipping. If you are wanting to upgrade shipping, you will need to reach out to UPS Surepost with your tracking number handy in order to upgrade.
Fawn Design is not responsible for lost or stolen packages. If you think your package is lost or stolen please contact your local post office.
Yes, we ship worldwide. Unfortunately, the carrier rates for international shipping are very high at the moment and unfortunately there is not a way around it for us at the moment. We are continually trying to figure out ways we can make international shipping more affordable.
Once your bag is ready to ship and be picked up by our shipping carrier, you will get a tracking number sent to your email you used at checkout. Please allow 24 hours or so for your tracking number to update in their system.
If you did not receive a tracking number, make sure to check your spam or junk folder in your email. Also, make sure to check the correct email you account you used at checkout. Many people have two or three accounts and can sometimes forget which account they used. If you still did not get a tracking number, chances are your email address was entered incorrectly at checkout. Please email customer service to have your email updated and your shipping confirmation email resent to you!